Customer Support at Millionaires Casino Kenya
Our dedicated support team operates round the clock to assist you with account issues, payment queries, game rules, and responsible gaming guidance. We value your experience and strive to resolve any concerns quickly and professionally.
Contact Methods
You can reach us through multiple channels depending on your preference and urgency:
- Live Chat: Available 24/7 for instant assistance. Access it from any page via the floating chat widget.
- Phone Support: Call +254 703 888889 between 8:00 AM and 10:00 PM EAT for direct communication.
- Email: Send detailed inquiries to support@millionairescasinokenya.com. Response time is typically under 4 hours.
- FAQ Section: Visit https://millionairescasinokenya.com/faq.html for quick answers to common questions.
Common Support Topics
Account Verification and KYC
We require government-issued ID verification to comply with Kenyan gambling regulations. Typical processing time is 24-48 hours after document upload. FAQ covers accepted document types and photo clarity tips.
Deposits and Withdrawals
M-Pesa remains the fastest and most popular payment method. Deposits usually reflect within 5-10 minutes; withdrawals may take up to 48 hours depending on verification status and bank processing times.
Game Rules and Fairness
All our slots and table games operate on certified RNG software proven fair and regularly audited. If unsure how a game works, try the demo mode or contact support for explanations on features and bonus triggers.
Responsible Gaming
Millionaires Casino Kenya is committed to promoting safe gambling practices. You can set daily or weekly deposit limits, cool-off periods from 24 hours to 6 months, or self-exclusion through your account settings or customer service assistance.
If you suspect gambling addiction or experience distress, please contact our support team immediately for confidential help and referrals to professional agencies in Kenya.